The best apartment I've lived in! We've had a few maintenance issues with some of our appliances, but every issue has been resolved within 24 hours. No pests, no packages stolen, walking distance to campus and right next to USPS store and a few great restaurants including Chipotle.

a place i instantly called home.

I will not recommend Flats Exchange on Erwin. Firstly, Flats can unilaterally modify the contract terms and impose additional charges at any time. Two months after I moved in, Flats announced a policy regarding trash bins. Each apartment had to place a trash bin outside the door for garbage collection after 5 pm and bring it back inside before 9 am. If this time frame was not followed, a fine of $50 per day would be imposed. Only one bag of trash could be placed outside each day, and exceeding this limit would also result in a fine. These rules were enforced immediately after being announced, without any room for negotiation.

Secondly, there is suspicion that Flats may be engaging in racist behavior. When I moved in, there was a trash disposal guide in Chinese posted in the elevator, which was obviously machine-translated and no other languages were provided. A month later, someone wrote "THIS IS RACIST REMOVE IT" on the sign with a marker, and it was taken down the next day. Therefore, I believe they knew what the sign represented, yet still chose to put it up, which is infuriating.

Lastly, the staff here are quite unfriendly. If you are an international student without an SSN, you won't receive proper guidance on how to set up Duke Energy. Whenever you raise concerns with the leasing office, they respond with indifference. For instance, while the community advertises having double security gates, the iron gate leading to buildings 2 and 3 has been broken and left open for a long time. Additionally, the streetlights in front of Building 3 are broken, and the fire alarm system on the first floor malfunctioned and went off for an entire day. When you report these issues to the staff, they only say, "We know." If you continue to ask for updates, they won't provide a clear answer and consistently delay repairs.

Great Experiance

Close to fuqua, this is the newest apartment near faqua.

Too many unreasonable fees!

The location was super important for me and the Flats could not have a better location. It is walking distance to the entire plaza with chipotle and tons of restaurants. It has a gym and parking is included.

Perfectly good apartment complex, super close to campus (12 min walk door to door from TSCHE). The space is clean, management is ok as far as I can tell (this is my first experience living off campus i.e. not in dorms or with family). Haven't had any major issues, and I have heard friends living at nearby complexes complaining of AC unit issues or cockroaches. Gym and pool are alright, some of the nearby ones may have fancier/more comprehensive options. But it gets the job done. Best part is the nature, the trees and boardwalk, and the atmosphere.

I thoroughly enjoy living in the 2000 building of the Flats! It’s not as close to Erwin Road so it’s quieter than the apartments in the main building, but still has great security measures and has free parking. The building is very clean and neighbors are kind and courteous. The leasing office is very responsive to any questions I have. Living here has made me enjoy studying in my apartment, since there is so much peace and quiet while still being close to the medical school and many of my peers.

Overall great and well kept property and its super nice to be able to walk to class.