Cardinal Group Management

Cautionary Experience with Reveille Apartments:
I wish to share my experience with Reveille Apartments to help prospective tenants make informed decisions. It is crucial to understand that Reveille management appears dismissive of tenant health, well-being, and valid grievances. Instead, rely on third-party collectors to enforce unjust claims based on the terms and conditions included in the lease agreements, which are typically signed without proper diligence. Many tenants assume these contracts are standard and fair, overlooking potential issues related to basic rights and ethical considerations.

Personal Experience and Key Observations
I relocated to Reveille in 2023, primarily due to budget constraints. One of the most concerning practices among many apartment complexes, including Reveille, is the failure to show units prior to signing the lease. This means that potential tenants are often unaware of the apartment's actual condition until they are already committed.

Upon moving into a second-floor unit, my friend and I were greeted with a disheartening reality: severe cockroach infestations. Despite our requests for another unit, management's response was unhelpful. They assured us that pest control measures would be implemented, but these proved largely ineffective, as the infestation persisted. We felt trapped and pressured, facing threats of penalties for seeking alternative housing options based on the ongoing lease agreement, which exploits students already experiencing financial strain.

We attempted to adapt to our grim living conditions, employing various methods to keep pests at bay. However, this situation was untenable, and it was evident that the unit was uninhabitable. Despite providing evidence of the infestation, management repeatedly insisted we endure the situation until the lease was up.

We probably spent more money staying away during pest control added with the stress and risk of being in and out.

Upon our departure time, we made every effort to return the apartment in a clean state, comparable to the condition in which we received it. Regrettably, we were billed exorbitant cleaning fees long after we moved out, a troubling consequence following a year of dealing with unacceptable living conditions.

Additionally, potential tenants should be aware that Reveille imposes additional monthly utility charges that can significantly increase total living expenses. These 6 to 7 line items in their utility charges e.g., electricity, insurance, admin fee, utility fee, trash, water, and sewer, commission etc. and though some of these are common with all other apartments, they often escalate as the leasing period progresses.

Recommendations Based on My Experience
1. Think twice on Reveille Apartments unless that’s the only option: If you are not willing to tolerate pest issues, seek other options.
2. Document the Apartment Condition: Take comprehensive photos and videos upon moving in and send them to management for your records.
3. Maintain Email Correspondence: Always document communication via email, even if there is no acknowledgment from management. This is crucial for maintaining a record.
4. Request a Pre-Move-In Inspection: Try to see your apartment before finalizing the move; however, be prepared for possible denial.
5. Advocate for Regulatory Changes: It's imperative to request that Texas state authorities investigate these leasing practices, thereby mandating a lease cancellation policy for genuine concerns—including apartment-created nuisances—without penalties or excessive charges.

My experience is only for others to learn from and make an educated decision. Awareness and diligence are essential when navigating the rental landscape, particularly in institutions that may not prioritize tenant welfare.

I’ve lived here for 3+ years now, and with each passing month, my initial “meh” feelings about Vista have turned into disgust.

I made a maintenance request on Day 1 and remade it every 6 months, and have seen no response or action any time. Even when speaking to the maintenance team or management, they have been rude and/or outright refused to fix my living space.

The year of unnecessary renovations sucked, but I understand why it was so hectic. That being said, the changes were not worth it. The 4 bedroom units don’t even get kitchen tables anymore.

Finally, the rent hikes have been insanely unjustifiable. I moved in paying $850 a month. The most recent renewal was for $1100 a month, including a “view premium.” I live on the fifth floor and my “view” is of I-25, the Denver Water station, and the back alley facing another apartment building. When I asked management to please explain the fee, they were at a loss for words. Don’t expect them to be communicative or kind.

Finally, they spam call and text and email trying to bribe you into a 5 star review, and never follow through on the promised rewards.

Between the constant laundry, water, and elevator failures, basic amenities are not met in any meaningful way.

Save yourself the nightmare of living here. STAY AWAY FROM VISTA.

The Fallyn has been incredible to live in. It is definitely on the pricey side, but realistically it is not much more expensive than the Broadview but it is much nicer. It is only one block further walk than the Broadview, and my apartment has ample space. The roof top is one of my favorite places to study and they have study spaces/office rooms on floor 1. The rent includes the gym with Pelatons and the pool which is on floor 7 and there is a bar and restaurant right there with waitresses serving. Floor to celing windows, glass walk in showers, and so much sunlight. I live with one roommate and our flat rent is $3675/mo but with electricity, water, wifii, parking (all in) it is just under $4000...about $3950. The people I know living in the Broadview pay $1800 a month each, so this ultimately is not much more for the difference in niceness in my opinion. Great location for any of Vandy's graduate programs. Closets are all very spacious. Can get loud on weekends, as windows are seemingly thin and I feel like I can sometimes hear noise from the hall. Never have seen a bug in 5 months. Lobby always smells so good. Cleaners constantly in building cleaning elevators, hallways, etc. Front desk concierge 24/7. No one can just scan to your floor without having a key fob for your exact floor. Feels very secure.

Great place!

Garrett West Apartments are overall pretty good, but more expensive than some options in the area (and less expensive than others). Here's a summary:

PROS:
- Management is helpful and available, which includes repairmen
- Rooms and common areas are spacious
- Presentation is nice, with pretty faux-hardwood floors and fresh paint
- Apartments come with balconies which are spacious and great for rocking chairs
- Lots of storage space (closet, laundry alcove, walk-in pantry, outdoor storage room on balcony)
- Large, walk-in closet in master bedroom
- Master bedroom has attached bathroom
- Nice, large bathtub and shower space
- In-unit laundry
- Feels safe (minus the occasional car break-in)
- Great parking availability, and it's included in the rent
- Nice pool with places to sit/lounge
- Nice open-access common area with a pool table and desk
- Very pretty area, lots of trees and greenery, very well maintained landscaping
- Great location, very close to Duke and Chapel Hill

CONS:
- Rent is a little too high compared to other nearby apartments. I split rent with one roommate, and I pay around $1000 to $1100/mo after utilities (not including outside utilities like wifi and electricity).
- Trash service sucks. They have weird requirements for the bags (not too big or heavy, and can't include certain items), which you leave in a personal bin outside your door, and it gets picked up late at night.
- NO RECYCLING. You must walk your recycling to one distant dumpster if you want to recycle, and they won't do it for you. Not included in trash service, which you pay for every month.
- The gym is very small and unimpressive. No good if you're looking for more than some small treadmills and low-weight dumbbells.
- Electric coil stove. If you like to cook, be aware that this is the worst kind of stovetop. Janky, hard to clean, and heats unevenly. But it works.
- No ventilation for cooking. Don't try searing a steak, or your fire alarm will go off.
- Cheap plastic (fake granite) countertops
- Floor texture can be hard to clean/mop
- Really terrible room lighting. You WILL have to buy lamps. Several lamps.

Liberty is a great place to live. The gym is great, there's a pool, and the central downtown location is hard to beat. The complex is right above the Durham Food Hall and across the street from the farmer's market. Anywhere in downtown is an easy walk. The management is extremely responsive to requests and questions. Importantly, the building allows for subletting, which is important for summer jobs.

Close to campus, close to starbucks, 10 min drive to wegmans/trader joes, safe, good quality and good rent

Pretty solid, not too far from campus or 9th street, downtown, chapel hill, etc. but would certainly need a car. I have an office instead of a porch for the same price which is nice. Huge apt. size for 1 bedrooms.

Very quiet place to live. Parking is included. There are definitely nicer places, but it’s relatively cheap and very low maintenance. Easy drive to law school. Management is sometimes incompetent, but always helpful and never tried to take advantage.

Overall, the community is quiet, clean, and safe. I've lived here all 3 years of law school and would recommend it. It's a great value for the cost, without being too cheap or having too many issues. The landscaping of the property is really nice and well kept. It's also very pet-friendly and has free parking. It's also a 10-minute walk away from the Garrett Farms neighborhood, which is an upscale neighborhood that is very pleasant to walk in. That said, it's not the most luxurious apartment complex in Durham and is somewhat far from campus.

Some cons:
- Maintenance is pretty responsive, but you sometimes have to follow up with them multiple times to get them to truly fix things. That said, things usually are fixed on the first try and do eventually get fully fixed with enough persistence.
- The walls are thin, but I don't think they're much thinner (if at all) than other apartments in the area. I rarely hear my neighbors, but part of that is because I just have quiet neighbors.
- It feels like the apartments don't have great temperature control and lose heat or AC relatively quickly (I've lived in 2 units here, and it's been a consistent thing). But, it's just a minor issue because you can just keep running your HVAC. And, my heating/AC bill has still always been reasonable despite this.
- There's no fiber internet available here (as of 2024), so you're stuck with cable internet through Spectrum or Frontier. Spectrum in general has been fine, though.
- The gym is not a proper gym; it's fine if you need to get a quick treadmill run in or lift some free weights. But it's not sufficient if, e.g., you powerlift or use weight machines.

Advice:
- Some of the apartments here have really nice/private views, while some just face out into the parking lot (but they're generally the same rent). Tour the complex before renting if possible so you can get a sense of what's available.
- The 300 block has been (mostly) quiet the entire time I've lived here. The backside apartments face out into the woods, so you also get a lot of privacy and nature sounds.
- Get a top floor apartment if you're sensitive to noise.
- Move in sufficiently early, before classes start (I recommend this for any apartments in the area, not just Garrett West). There *will* be issues with your unit, and you'll be thankful that you aren't dealing with maintenance at the same time as starting 1L classes.

Great Value but Cheap Finishes

Would recommend

The apartment is in Franklin, so it’s expected to be more expensive than other areas, rent increased by $100 when it was time to renew too. But it’s pet friendly, the staff is amazing, and the quality overall is the apartment is nice. I also feel extremely safe here and love the surrounding area. Only downside to me is the small washer and dryers.

This apartment is very nice with plenty of amenities. The highlight as an Owen student is the fact I can walk to class in 5 minutes.

Millennium Music Row isn't just an apartment complex; it's a vibrant lifestyle destination in the heart of Nashville. From the moment you step inside, you're immersed in a world of luxury and convenience. The sleek, modern design paired with top-notch amenities creates an unparalleled living experience.