We have been living at the Avalon for the last 1.5 years and it has been the worst experience we have so far in any building we have lived so far.

First, there is nothing luxurious about this building that markets itself as a “luxury” building. All the appliances in the unit are very very old, rusty, and of extremely poor quality unlike pictures shown on their website. They break down often and they get replaced by even older and cheaper models - but only after many follow ups with the building management.

Second, the building's elevator breaks down often and for long periods. The building had only 2-3 operational elevators (out of the the 5) almost all of last summer. Residents had to que up for 15-20 mins during rush hours to get into an elevator. We heard from the other residents as well as building staff that this is an ongoing issue with the elevator and building management doesn’t care.

Third, we have been dealing with incompetency of the building management in providing us a functional dishwasher for 5 months now. We started seeing particles on the dishes and reported it to the building around Jan’24 when we also started noticing brown color water in the tap. However, instead of investigating the real issue and fixing it, we received a condescending emails and behavior from building managers. In one incidence, one of the general manager who came to our unit showed hostile behavior and kept arguing with us to such a point that we had to ask her multiple times to leave our apartment.

Additionally, ACs do not seem to work to the point that the temperature reaches 80+ degrees in the common areas and the building management doesn't respond when you email them.

The Avalon has a lot of great amenities and is close to work.

Location:
Close to the ACE1NQR trains, Columbus Circle, Times Square.

Space:
Lots of closet space, excellent doormen. Building has a gym and a pool. You can negotiate for free gym membership, there's also a nice social lounge and quiet lounge for work. Oh yea, also a sauna in the lockerroom.

The doormen are excellent, they know the residents very well and always have a smile on their faces to greet you. Service requests are responded within 24 hours as guaranteed.