Jefferson Lumen

I have lived onsite for 2 1/2 years (since opening) and within the first year, it was extremely peaceful. My unit is right next to gym and right next to stairwell. the gym is extremely loud and shares a wall with my son (whom is special needs - autistic and ADHD) which shakes my entire apartment and is EXTREMELY NOISY. I've let the leasing office know multiple times and there has been no resolve as the gym is 24/7. They've had to replace the gym floor several times.

My renewal came up this year as I was supposed submit a 60 day notice by June 5 if I was to leave and didn't receive the renewal offer until June 10th. I was told by the assistant managers that I would have 2 weeks to make a decision but was pressured by the office by day 3 to make a decision (very challenging to move last minute with a kid). I asked if there was anything they could do for the rent increase because if was unjustifiable due to the issues with how loud my unit is and didn't get that updated offer until July 8, and my lease end date would by Aug 8th. Very disheartening process and just stressful. Signed because a little less than a month is not enough time to search for a new apt, pack and move for me.

The noise has only increased since then and my son is now experiencing broken sleep patterns and disruptive behavior patterns. I inquired about transferring to a sister property and was declined and asked "WHY DID YOU RENEW IF THERE WAS A PROBLEM?!" by the regional property manager of this location. He was completely unempathetic and lacked compassion for my unique situation. Since the new lease has not started, I asked if there was a possibility to dissolve and was said that "that puts us in a weird situation as there is no time for us to find a new tenant for your apartment...we must stick to the lease as a lot of money would be lost".

And not to mention being next to the DART and homeless people being in the stairwell right next to my unit. I have a woman on my camera circling my door and attempted to enter it.

I understand business very well but this is just so saddening because this unit would easily be taken if I was able to get out of my lease. I pay so much money and can't enjoy my home nor do I feel safe.