Corporate # 267-322-5600

Rudest staff I have ever talked to in the years I have lived here. They started charging us for a renters insurance when we already have it. I spoke with the guy who CONSTANTLY talked over me and cut me off. He mentioned that it was our responsibility to send west haven the renters insurance declaration. I told him in the past years the complex ALWAYS emailed me to send it to them and I would with no issues. It is the same insurance every year. He claimed and I quote "... That is good customer service, however we are not obligated to send notice to residents to get their declaration. You just have to know to do that every year... It is in the lease (bull it is not I checked...) we can't waive the $20 due to corporate "(again BULL because when they messed up our billing for other charges in the past that were not valid they could update it with a credit NO PROBLEM).

OBVIOUSLY the new staffing here at West haven at Vinings has no TACT and is extremely dismissive. When I tell you DO NOT LIVE HERE!!! it isn't worth the trouble. You email or call and they never pick up. I had to call the number for new residents for someone to pick up the phone. That is right ladies and gents. THEY GIVE RESIDENTS A WHOLE OTHER NUMBER THAT CLAIMS THEY ARE OUT OF OFFICE WHEN THEY ARE INDEED OPEN.

I have already called and complained to corporate about the lack of communication, the unwillingness to remove charges or send notification emails out of NOWHERE claiming it is corporate policy when we know that is BULL! Why do something in the past to change it out of nowhere? Why change something that isn't broken. Ya might wanna go back to that old style of actually giving a crap about your residents.

Oh did I mention that they also have us paying for the electricity outside of our apartment? Don't live here.

This has been my favorite place that I have lived. The apartment is renovated and has all new appliances. I am proud to call this place home. The maintenance is the best part! Create a work order and they respond in less than a day. Maintenance always leaves a summary of their work and are happy to answer any questions. The neighborhood is large and very quiet.